A tech-enabled Professional FM and Property Services partner.
OUR STORY.
2001: MML was established, initially delivering facilities management services for the John Lewis Partnership’s department store estate.
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2014: MML expanded our support across a wider range of sectors and grew to support over 17,000 sites across the UK and Europe.
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2019: MML became management-owned, enabling a sharper strategic focus, greater flexibility, and increased investment in technology and professional services.
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2025: MML operates as a tech-enabled Professional FM and Property Services partner, supporting clients to deliver smarter, safer, and more sustainable built environments through flexible, professional services and integrated solutions.
Our Vision.
Become the UK’s most trusted, tech‑enabled Professional FM Partner delivering a smarter, safer, more sustainable built environment.
Our Mission.
To deliver Pan European 24/7 integrated services that maximise Compliance, Comfort, Cost‑Efficiency & Customer Focus (CCCC).
Our Values.
Our values are who we are and who we strive to be; we live by our values and they are at the core of everything we do.
Progression
We continuously evolve, using data, insight, and emerging technologies to improve how we work and the value we deliver..
Integrity
We act with transparency, fairness, and accountability in everything we do, taking ownership of our actions and decisions.
Respect
We value people over processes, working collaboratively with colleagues, customers, and suppliers. We foster open communication, teamwork, and a supportive working environment.
Excellence
We deliver consistent, high-quality outcomes through strong governance, safe working practices, and a proactive, solutions-focused approach.
Our People.
Our success is driven by the knowledge, experience, and commitment of our people. Many of our team have worked together for over a decade, bringing deep expertise, strong relationships, and continuity for our clients.
Marc Pinder
Managing Director
Kirsty Rich
Focused on enhancing MML’s operational capabilities and delivering meaningful transformational change, Marc plays an active role in both the strategic direction and day-to-day operations of the business. He is passionate about driving continuous improvement, ensuring that processes, systems, and teams are well positioned to support the company’s long-term growth and success. Marc is equally committed to the welfare, development, and engagement of colleagues, fostering a collaborative and supportive culture that empowers individuals to reach their full potential. Through his hands-on leadership approach, he helps ensure that MML continues to deliver exceptional outcomes for both its people and its customers.
Operations Director
Tanya Cosby-Ferguson
Kirsty plays a pivotal role in the day-to-day running of the business, overseeing service delivery, client relationships, and operational performance across all areas of the company. With a hands-on approach and a deep understanding of our clients' needs, she works closely with teams throughout the organisation to ensure projects are delivered efficiently, consistently, and to the highest standards. Kirsty is passionate about building strong, long-lasting client partnerships and fostering a culture of accountability, collaboration, and continuous improvement. Her focus on operational excellence and customer satisfaction helps ensure that MML consistently delivers high-quality outcomes while supporting the ongoing growth and success of both the business and its clients.
Risk & Business Assurance Manager
Tanya’s role in Risk and Business Assurance is focused on upholding the highest standards of integrity, compliance, and accountability across the organisation. She plays a key part in ensuring that robust governance frameworks, policies, and processes are in place to support ethical and responsible business practices. Where concerns are raised, Tanya oversees a structured, fair, and impartial review process to ensure matters are investigated thoroughly and appropriate actions are taken in line with company policies and regulatory requirements. Through her work, she helps foster a culture of transparency, trust, and continuous improvement, ensuring that both the organisation and its people operate to the highest professional standards.
William Kehoe
Finance Manager
William is ACCA qualified and joined MML as Finance Manager to help strengthen financial reporting, forecasting and business planning. He works closely with the leadership team to provide meaningful financial insight that supports decision-making, operational performance and future growth. With a practical and commercially minded approach, he enjoys improving processes, developing reporting and helping create greater visibility across the business. William is passionate about ensuring finance adds real value and supports the wider success of the company.
Andy Dolan
Data Manager
Andy supports all areas of the business and works closely with our customers to transform large volumes of data into meaningful, actionable information. With a strong focus on process systemisation and continuous improvement, he helps identify opportunities to streamline workflows, enhance operational efficiency, and drive better decision-making. Andy has a keen interest in leveraging emerging technologies, particularly AI-driven solutions, to automate processes, unlock insights, and deliver innovative outcomes that create value for both the business and its customers.
Richard Meghani
IT Manager
Richard has been with MML since 2007, beginning his career with the company as an IT Engineer. Over the years, he has played a key role in the development and evolution of the organisation’s technology landscape and now leads the IT department, overseeing the company’s IT strategy, procurement, and infrastructure. Richard is focused on ensuring the reliability, resilience, and security of MML’s systems while driving the adoption of emerging and innovative technologies that support business growth and operational efficiency.